.sr-card{--sr-ink:#203841;--sr-muted:#637884;--sr-line:#e5ebee;--sr-teal:#237d72;color:var(--sr-ink);border:1px solid var(--sr-line);background:#fff;border-radius:18px;min-width:0;overflow:hidden;box-shadow:0 2px 9px #16344204}.sr-header{border-bottom:1px solid #edf1f3;justify-content:space-between;align-items:flex-start;gap:12px;padding:19px 20px 17px;display:flex}.sr-header h3{letter-spacing:-.3px;align-items:center;gap:8px;margin:0;font-size:16px;font-weight:680;line-height:1.4;display:flex}.sr-header h3 svg{color:var(--sr-teal);flex-shrink:0}.sr-header p{color:var(--sr-muted);margin:4px 0 0;font-size:12px;line-height:1.5}.sr-stage{color:#61717d;white-space:nowrap;background:#f6f8fa;border:1px solid #e4e9ed;border-radius:20px;flex-shrink:0;padding:4px 8px;font-size:10px;font-weight:620;line-height:1.3}.sr-stage-live{color:#21695f;background:#edf8f4;border-color:#cee5dd}.sr-result-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px;padding:16px 16px 0;display:grid}.sr-result{background:#fafbfd;border:1px solid #e7ecef;border-radius:11px;flex-direction:column;align-items:flex-start;min-width:0;padding:13px 12px;display:flex}.sr-label{color:#607580;align-items:center;gap:5px;font-size:11px;font-weight:580;line-height:1.4;display:flex}.sr-label svg{flex-shrink:0}.sr-result strong{letter-spacing:-.25px;overflow-wrap:anywhere;margin-top:7px;font-size:16px;font-weight:650;line-height:1.35;display:block}.sr-source{color:#758590;margin-top:6px;font-size:10px;line-height:1.5;display:block}.sr-severity-immediate_danger{background:#fff6f4;border-color:#edcec8}.sr-severity-immediate_danger strong{color:#ad4132}.sr-severity-needs_assistance{background:#fffaf1;border-color:#eddfc3}.sr-severity-needs_assistance strong{color:#886020}.sr-distress-high strong{color:#9c4a35}.sr-voice-elevated{background:#fffaf1;border-color:#eddfc3}.sr-voice-elevated strong{color:#886020}.sr-voice-status{min-width:0}.sr-voice-status strong{font-size:14px}.sr-voice-status p{color:var(--sr-muted);margin:6px 0 0;font-size:11px;line-height:1.55}.sr-progress{background:var(--sr-teal);border-radius:50%;width:7px;height:7px;margin:0 5px 1px 0;animation:1.5s ease-in-out infinite sr-pulse;display:inline-block}.sr-evidence{padding:17px 16px 16px}.sr-evidence-heading{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:3px 8px;margin:0 0 8px;display:flex}.sr-evidence-heading h4{color:#566d78;margin:0;font-size:11px;font-weight:620;line-height:1.5}.sr-evidence-heading>span{color:#80909b;font-size:10px;line-height:1.5}.sr-quotes{gap:8px;display:grid}.sr-quote{text-align:left;color:#493b68;background:#f3f0fb;border:1px solid #e9e3f6;border-radius:9px;width:100%;min-width:0;margin:0;padding:10px 12px;font-family:inherit;display:block}.sr-quote-heading{color:#7252a0;justify-content:space-between;align-items:center;gap:8px;margin-bottom:5px;font-size:10px;font-weight:650;line-height:1.5;display:flex}.sr-quote-heading>span{align-items:center;gap:5px;display:flex}.sr-quote-text{overflow-wrap:anywhere;white-space:pre-wrap;font-size:12px;line-height:1.65;display:block}.sr-quote-button{cursor:pointer;transition:background .15s,border-color .15s,box-shadow .15s}.sr-quote-button:hover{background:#eee8fa;border-color:#cdbde8}.sr-quote-button:focus-visible{outline-offset:2px;background:#f1eafa;outline:2px solid #e4be42}.sr-quote-button:active{border-color:#d5ac28;box-shadow:0 0 0 2px #ead471}.sr-empty{color:#778994;margin:0;font-size:12px;line-height:1.6}.sr-moments{gap:7px;margin-top:14px;display:grid}.sr-moments>span{color:#70828e;font-size:10px;font-weight:550}.sr-moments>div{flex-wrap:wrap;gap:6px;display:flex}.sr-moments button{color:#2b6e64;cursor:pointer;background:#f1f8f5;border:1px solid #d8e6e2;border-radius:6px;align-items:center;gap:4px;min-height:28px;padding:4px 7px;font-family:inherit;font-size:10px;display:inline-flex}.sr-moments button time{font-variant-numeric:tabular-nums;font-weight:650}.sr-moments button>span{color:#688179;margin-left:2px}.sr-moments button:hover{background:#e8f4ee;border-color:#82b3a5}.sr-moments button:focus-visible{outline-offset:2px;outline:2px solid #237d72}.sr-note{color:#6e808b;background:#fbfcfd;border-top:1px solid #edf1f3;margin:0;padding:11px 17px;font-size:10px;line-height:1.6}@keyframes sr-pulse{50%{opacity:.4}}@media (prefers-reduced-motion:reduce){.sr-progress{animation:none}.sr-quote-button{transition:none}}@media (max-width:440px){.sr-header{gap:8px;padding:15px 13px}.sr-header h3{gap:6px;font-size:15px}.sr-header p{font-size:11px}.sr-stage{padding:4px 6px;font-size:9px}.sr-result-grid{gap:8px;padding:12px 10px 0}.sr-result{padding:11px 9px}.sr-result strong{font-size:14px}.sr-label{gap:4px;font-size:10px}.sr-voice-status strong{font-size:13px}.sr-source,.sr-voice-status p{font-size:10px}.sr-evidence{padding:14px 10px}.sr-quote{padding:9px 10px}.sr-note{padding:10px 12px}}
.ec-card{color:#172b38;background:#fff;border:1px solid #e3e6ed;border-radius:13px;padding:14px 15px;font-size:12px;line-height:1.5}.ec-card *,.ec-card :before,.ec-card :after{box-sizing:border-box}.ec-card h3,.ec-card p{margin:0}.ec-card button,.ec-card input{font:inherit}.ec-card button{cursor:pointer}.ec-card button:disabled{cursor:default;opacity:.55}.ec-card button:focus-visible,.ec-card input:focus-visible{outline-offset:3px;outline:2px solid #0a9385}.ec-heading{justify-content:space-between;align-items:center;gap:10px;display:flex}.ec-heading h3{align-items:center;gap:7px;font-size:13px;font-weight:650;display:flex}.ec-heading h3 svg{color:#65818b}.ec-edit,.ec-reload,.ec-error button{color:#087c70;text-align:left;background:0 0;border:0;border-radius:5px;align-items:center;gap:5px;min-height:30px;padding:4px 7px;font-weight:600;display:inline-flex;font-size:11px!important}.ec-edit:hover:not(:disabled),.ec-reload:hover:not(:disabled){background:#edf8f5}.ec-details{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:5px 14px;margin-top:9px;display:flex}.ec-details>div{flex-wrap:wrap;align-items:baseline;gap:4px 8px;display:flex}.ec-details strong{overflow-wrap:anywhere;font-size:13px;font-weight:600}.ec-details span{color:#60717d;overflow-wrap:anywhere;font-size:11px}.ec-details p{color:#526c7b;font-variant-numeric:tabular-nums;align-items:center;gap:5px;font-size:11px;display:flex}.ec-demo{color:#687886;background:#f6f7fa;border:1px solid #e3e7ed;border-radius:4px;margin-top:7px;padding:2px 6px;font-size:10px;display:inline-block}.ec-card .ec-muted{color:#687b88;font-size:11px}.ec-card>.ec-muted{margin-top:9px}.ec-form{gap:9px;margin-top:12px;display:grid}.ec-form label{color:#415b6b;font-size:11px;font-weight:600;display:block}.ec-form label>span{color:#7b8b95;font-weight:400}.ec-form input{color:#203d4b;background:#fff;border:1px solid #d6e1e7;border-radius:6px;width:100%;min-height:35px;margin-top:4px;padding:7px 9px;font-size:13px;font-weight:400;display:block}.ec-form input::placeholder{color:#87959e}.ec-form input:disabled{background:#f5f7f8}.ec-form-actions{flex-wrap:wrap;gap:7px;display:flex}.ec-save,.ec-cancel{color:#fff;background:#087c70;border:1px solid #087c70;border-radius:6px;min-height:34px;padding:6px 12px;font-weight:600;font-size:12px!important}.ec-save:hover:not(:disabled){background:#07675e}.ec-cancel{color:#5a7382;background:#fff;border-color:#dce5ea}.ec-cancel:hover:not(:disabled){background:#f3f7f8}.ec-card .ec-error{color:#975137;overflow-wrap:anywhere;background:#fff8f2;border:1px solid #eed8cb;border-radius:6px;margin-top:9px;padding:8px 10px;font-size:11px}.ec-error button{color:#865138;padding-left:0}.ec-card .ec-saved{color:#087c70;align-items:center;gap:5px;margin-top:9px;font-size:11px;display:flex}.ec-followup{color:#6c7d88;border-top:1px solid #edf0f3;margin-top:11px;padding-top:9px;font-size:11px}.ec-followup .ec-sequence{color:#526a79;margin-bottom:4px;font-size:10px;line-height:1.8}.ec-sequence span{color:#94a5ae;margin:0 3px}.ec-followup .ec-unanswered{color:#995c38;margin-bottom:5px;font-weight:600}.ec-card-unanswered{border-color:#e9dcd0}@media (max-width:480px){.ec-card{padding:12px}.ec-edit{min-height:36px}.ec-save,.ec-cancel{min-height:38px}.ec-form input{min-height:40px;font-size:16px}}
.resident-care-context .resident-care-condition{color:var(--pw-ink,#172b38);font-size:14px;line-height:1.5;display:block}.resident-care-context ul{color:var(--pw-muted,#60717d);margin:9px 0 12px;padding-left:17px;font-size:12px;line-height:1.65}.resident-care-context .resident-care-communication{color:var(--pw-muted,#60717d);margin:0;font-size:12px;line-height:1.6}.resident-care-communication b{color:var(--pw-ink,#172b38);margin-bottom:3px;font-weight:500;display:block}.resident-care-context details{border-top:1px solid var(--pw-line,#e0e6eb);color:var(--pw-muted,#60717d);margin-top:12px;padding-top:10px;font-size:12px;line-height:1.6}.resident-care-context summary{cursor:pointer;width:fit-content;color:var(--pw-ink,#172b38)}.resident-care-context summary:focus-visible{outline-offset:4px;border-radius:2px;outline:2px solid #087c70}.resident-care-context blockquote{color:var(--pw-ink,#172b38);border-left:2px solid #7aa89d;margin:10px 0;padding-left:12px}.resident-care-context details p{margin:0}
.crisis-context .pw-section-heading{align-items:flex-start;gap:8px}.crisis-context .pw-section-heading>span{white-space:normal;text-align:right;max-width:80px;font-size:8px}.crisis-context-steps{gap:8px;margin:14px 0 0;padding:0;list-style:none;display:grid}.crisis-context-steps>li{background:#f6faf8;border:1px solid #dde7e4;border-radius:7px;grid-template-columns:24px minmax(0,1fr);gap:8px;padding:11px 10px;display:grid}.crisis-context-steps h4{color:#25483f;margin:0 0 5px;font-size:11px;font-weight:650}.crisis-context-steps p{color:#415a65;overflow-wrap:anywhere;margin:0;font-size:12px;line-height:1.65}.crisis-context-steps small{color:#74878f;margin-top:5px;font-size:9px;display:block}.crisis-context-icon{color:#367965;background:#e1eee8;border-radius:5px;place-items:center;width:23px;height:23px;display:grid}.crisis-context-steps>.crisis-context-current{background:#fff;border-color:#dbe4e9}.crisis-context-current .crisis-context-icon{color:#456b86;background:#edf2f6}.crisis-context-steps>.crisis-context-attention{background:#fff4ec;border-color:#e9ccb7}.crisis-context-attention h4{color:#985134}.crisis-context-attention .crisis-context-icon{color:#a05633;background:#f7e0d1}.crisis-context-quote{text-align:left;color:#1c3c4c;background:0 0;border:0;width:100%;padding:0;display:block}.crisis-context-quote q{font-size:13px;font-weight:550;line-height:1.6;display:block}.crisis-context-quote>span{color:#147c70;align-items:center;gap:5px;margin-top:7px;font-size:10px;display:flex}.crisis-context details{color:#5d7380;margin-top:9px;font-size:10px;line-height:1.7}.crisis-context summary{cursor:pointer;width:fit-content}.crisis-context details p{margin-top:7px;font-size:11px}.crisis-context .crisis-context-brief{border-top:1px solid #e2e9ec;margin-top:12px;padding-top:10px}.crisis-context-brief>small{color:#74878f;margin-top:8px;font-size:9px;display:block}.crisis-context-brief-copy{white-space:pre-wrap;overflow-wrap:anywhere}.crisis-context-copy{color:#276250;background:#eff7f3;border:1px solid #cbded6;border-radius:4px;align-items:center;gap:5px;margin-top:8px;padding:5px 8px;display:inline-flex;font-size:10px!important}.crisis-context-brief>span[role=status]{margin-left:8px;font-size:10px}.crisis-context-correction{color:#127766;margin-top:6px;font-size:10px;display:block}.crisis-context-pending{color:#73858d!important}
.pw{--pw-ink:#172b38;--pw-muted:#60717d;--pw-line:#e0e6eb;--pw-teal:#087c70;--pw-teal-light:#edf8f5;--pw-coral:#aa452f;min-width:0;height:100%;min-height:0;color:var(--pw-ink);text-align:left;background:#fbfcfd;flex-direction:column;font-size:14px;line-height:1.5;display:flex;overflow:hidden}.pw *{box-sizing:border-box}.pw button,.pw input{font:inherit}.pw button{cursor:pointer}.pw button:disabled{cursor:wait;opacity:.55}.pw button:focus-visible,.pw input:focus-visible,.pw [tabindex]:focus-visible,.pw summary:focus-visible{outline-offset:3px;outline:2px solid #0a9385}.pw h2,.pw h3,.pw p,.pw blockquote,.pw dl,.pw dd,.pw ol{margin:0}.pw-eyebrow,.pw-section-label{letter-spacing:.1em;font-size:10px;font-weight:700}.pw-eyebrow{color:#687a87}.pw-header{background:#fff;flex:none;padding:8px 19px}.pw-header-top,.pw-section-heading{justify-content:space-between;align-items:center;gap:12px;display:flex}.pw-status{color:#5a6d79;white-space:nowrap;background:#f1f4f6;border:1px solid #dce4e9;border-radius:4px;align-items:center;gap:5px;padding:3px 8px;font-size:11px;font-weight:600;display:inline-flex}.pw-status-needs_human{color:#9a4b22;background:#fcf1e9;border-color:#eed6ca}.pw-urgent .pw-status-needs_human{color:#a33b27;background:#fff0eb;border-color:#efcfc7}.pw-status-ok,.pw-status-handled{color:#267359;background:#edf7f2;border-color:#cde6dc}.pw-status-calling{color:#08776c;background:#edf8f6;border-color:#c9e9e5}.pw-person{align-items:center;gap:10px;margin-top:6px;display:flex}.pw-avatar{color:#34616c;background:#f0f5f6;border:1px solid #dce6e9;border-radius:8px;flex:0 0 35px;place-items:center;width:35px;height:35px;font-size:13px;font-weight:600;display:grid}.pw-person h2{color:#142a37;letter-spacing:-.035em;font-size:19px;font-weight:650;line-height:1.2}.pw-person p{color:var(--pw-muted);flex-wrap:wrap;align-items:center;gap:6px;margin-top:2px;font-size:12px;display:flex}.pw-person p>span{color:#a4b1b9}.pw-patient-facts{color:#536874;flex-wrap:wrap;gap:7px 12px;margin-top:13px;font-size:11px;display:flex}.pw-patient-facts:empty{display:none}.pw-patient-facts>span{align-items:center;gap:4px;display:inline-flex}.pw-patient-facts .pw-transport{color:#9e571b}.pw-next-action{background:#f0f8f5;border:1px solid #cee5df;border-left:3px solid #13a995;border-radius:5px;flex:none;margin:0 13px;padding:7px 12px}.pw-section-label{color:#447a6d;align-items:center;gap:6px;display:flex}.pw-next-action h3{color:#1d473e;letter-spacing:-.015em;margin-top:2px;font-size:15px;font-weight:650}.pw-next-action p{color:#4b6d63;margin-top:4px;font-size:13px;line-height:1.55}.pw-urgent .pw-next-action{background:#fff7ef;border-color:#eedbcf #eedbcf #eedbcf #d68a57}.pw-urgent .pw-next-action h3{color:#75472d}.pw-urgent .pw-next-action p,.pw-urgent .pw-section-label{color:#866147}.pw-signals{flex:none;grid-template-columns:1fr 1fr;gap:4px 0;padding:7px 19px;display:grid}.pw-signals>div{flex-direction:column;gap:1px;padding-right:12px;display:flex}.pw-signals>div+div{border-left:1px solid var(--pw-line);padding-left:15px;padding-right:0}.pw-signals div>span{color:#647580;font-size:12px;font-weight:600}.pw-signals strong{font-size:14px;font-weight:650}.pw-signals small{color:#6d7b85;font-size:10px}.pw-signals>p{color:#78858e;grid-column:1/-1;font-size:11px}.pw-signals .pw-danger-text{color:var(--pw-coral)}.pw-tabs{border-top:1px solid #e7ecef;border-bottom:1px solid var(--pw-line);background:#fff;flex:none;gap:22px;padding:0 19px;display:flex}.pw-tabs>button{color:#6d7b84;background:0 0;border:0;border-bottom:2px solid #0000;align-items:center;gap:7px;padding:7px 0 6px;font-size:13px;font-weight:550;display:inline-flex}.pw-tabs>button[aria-selected=true]{color:#08776d;border-bottom-color:#0c9e8d}.pw-tabs>button:hover{color:#095f58}.pw-scroll{scrollbar-width:thin;scrollbar-color:#c5d1d7 transparent;overscroll-behavior:contain;flex:auto;min-height:0;overflow:auto}.pw-section{border-bottom:1px solid var(--pw-line);padding:14px 19px}.pw-section-heading{margin-bottom:8px}.pw-section-heading h3{color:#273e4c;align-items:center;gap:7px;font-size:12px;font-weight:650;display:flex}.pw-section-heading>span,.pw-section-heading>time{color:#7a8993;font-size:10px}.pw-quotes{gap:10px;display:grid}.pw-quotes blockquote{background:#fff6ea;border-left:2px solid #d59c64;padding:9px 12px}.pw-quotes .pw-distress-quote{background:#edf2f7;border-left-color:#8aa0b6}.pw-quotes blockquote>span{color:#96704a;letter-spacing:.09em;font-size:9px;font-weight:700}.pw-quotes .pw-distress-quote>span{color:#637b91}.pw-quotes blockquote p{color:#4c4237;overflow-wrap:anywhere;margin-top:3px;font-size:14px;line-height:1.6}.pw-quotes .pw-distress-quote p{color:#3e5366}.pw-summary{margin-top:13px}.pw-summary>span{color:#697c88;font-size:10px;font-weight:600}.pw-summary p{color:#425966;overflow-wrap:anywhere;margin-top:3px;font-size:14px;line-height:1.65}.pw-voice-analysis{background:#f2f6f8}.pw-voice-analysis .pw-section-heading{margin-bottom:7px}.pw-voice-analysis .pw-section-heading>span{color:#657b88;white-space:nowrap;font-size:9px}.pw-voice-analysis .pw-section-heading h3>svg{color:#5b8190}.pw-voice-result>strong{color:#354e5d;align-items:center;gap:7px;font-size:14px;font-weight:650;display:flex}.pw-voice-result>p{color:#637987;margin-top:4px;font-size:12px;line-height:1.55}.pw-voice-analysis>small{color:#6e818c;margin-top:8px;font-size:10px;line-height:1.5;display:block}.pw-voice-elevated{background:#fff5e9}.pw-voice-elevated .pw-voice-result>strong{color:#98632c}.pw-voice-elevated .pw-section-heading h3>svg{color:#ad773b}.pw-voice-progress{border:1.5px solid #abc2ca;border-top-color:#3f7587;border-radius:50%;flex:none;width:10px;height:10px;animation:1s linear infinite pw-voice-spin}@keyframes pw-voice-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.pw-voice-progress{animation:none}}.pw-muted{color:var(--pw-muted);font-size:13px;line-height:1.6}.pw-action-detail>p{color:#3b5969;font-size:13px;line-height:1.6}.pw-action-detail>.pw-muted{color:#72838e;margin-top:10px;font-size:12px}.pw-mobility-fact{align-items:flex-start;gap:9px;display:flex}.pw-mobility-fact>svg{color:#9f7446;flex:none;margin-top:2px}.pw-mobility-fact strong{color:#3d5360;font-size:12px;font-weight:600}.pw-mobility-fact p{color:#6a7a85;margin-top:3px;font-size:11px}.pw-context-quote{border-left:2px solid #a6c1c0;padding-left:11px;margin-top:12px!important}.pw-context-quote>span{color:#7a8b94;font-size:10px}.pw-context-quote p{color:#4e6872;margin-top:3px;font-size:14px;line-height:1.6}.pw-prior-pain{color:#6a7b85;flex-wrap:wrap;align-items:baseline;gap:4px 9px;font-size:11px;display:flex;margin-top:12px!important}.pw-prior-pain>strong{color:#274851;font-size:13px}.pw-prior-pain>span{color:#5e727e;flex-basis:100%}.pw-daily-context>.pw-muted{margin-top:11px;font-size:11px}.pw-icon-button{color:#68818b;background:#fff;border:1px solid #dce5e9;border-radius:4px;place-items:center;width:27px;height:27px;display:grid}.pw-icon-button:hover{color:#08776d;border-color:#9cbfbc}.pw-source-line{color:#7b8a94;flex-wrap:wrap;gap:4px;font-size:10px;display:flex;margin-bottom:12px!important}.pw-source-line>span{color:#bdc6cc;margin:0 2px}.pw-transcript-turns{list-style:none}.pw-transcript-turns>li{border-bottom:1px solid #e9eef1;padding:9px 0 11px}.pw-transcript-turns>li:last-child{border:0;padding-bottom:0}.pw-transcript-turns li>span{color:#788995;font-size:10px;font-weight:600}.pw-transcript-turns li>p{color:#697d88;overflow-wrap:anywhere;margin-top:4px;font-size:14px;line-height:1.65}.pw-transcript-turns .pw-caller-turn>span{color:#138172}.pw-transcript-turns .pw-caller-turn>p{color:#263f4c;font-size:14px}.pw-plain-transcript{white-space:pre-wrap;overflow-wrap:anywhere;color:#4e6572;font-size:14px;line-height:1.75}.pw-transcript-empty{color:#8697a0;padding:10px 0 7px}.pw-transcript-empty>svg{color:#a3b3bd;margin-bottom:8px}.pw-transcript-empty p{font-size:12px}.pw-transcript-empty small{color:#7a8c97;margin-top:5px;font-size:11px;display:block}.pw-evidence-error{color:#946143;background:#fff9f4;border:1px solid #efd9cb;border-radius:4px;padding:10px 12px}.pw-evidence-error p{font-size:12px}.pw-evidence-error button{color:#815234;background:0 0;border:0;align-items:center;gap:5px;margin-top:9px;padding:0;font-size:11px;font-weight:600;display:flex}.pw-ladder{justify-content:space-between;list-style:none;display:flex;position:relative;margin:15px 0 13px!important}.pw-ladder:before{content:"";background:#dce4e9;height:1px;position:absolute;top:11px;left:8%;right:8%}.pw-ladder li{color:#8c9aa4;flex-direction:column;flex:1;align-items:center;gap:7px;display:flex;position:relative}.pw-ladder li>span{background:#fbfcfd;border:1px solid #dde5ea;border-radius:50%;place-items:center;width:23px;height:23px;font-size:10px;display:grid}.pw-ladder small{font-size:10px}.pw-ladder .pw-stage-past>span{color:#477e69;background:#eaf5ef;border-color:#cfe4dc}.pw-ladder .pw-stage-current{color:#08786d}.pw-ladder .pw-stage-current>span{color:#fff;background:#0d9788;border-color:#0d9788}.pw-ladder .pw-stage-current>small{font-weight:650}.pw-next-time{color:#657c89;flex-wrap:wrap;align-items:center;gap:6px;font-size:11px;display:flex;margin-top:14px!important}.pw-next-time time{color:#3e5866;margin-left:auto;font-weight:600}.pw-handoff{color:#687d88;align-items:center;gap:7px;margin:4px 0 8px;font-size:13px;display:flex}.pw-handoff strong{font-weight:550}.pw-handoff-dot{background:#a1b0b9;border-radius:50%;width:6px;height:6px}.pw-handoff-connected .pw-handoff-dot{background:#109b84}.pw-handoff-failed .pw-handoff-dot,.pw-handoff-ended_unconfirmed .pw-handoff-dot{background:#c76c4e}.pw-handoff-started .pw-handoff-dot{background:#bc8b38}.pw-handoff+.pw-muted+.pw-source-line{margin-top:10px}.pw-flag-reason{color:#805e3f;background:#fcf7ef;border-left:2px solid #d4a576;padding:9px 11px;font-size:12px;line-height:1.6;margin-bottom:14px!important}.pw-followup-facts>div{border-bottom:1px solid #e8edf0;padding:10px 0}.pw-followup-facts>div:last-child{border:0}.pw-followup-facts dt{color:#778a96;font-size:10px}.pw-followup-facts dd{color:#405d6b;overflow-wrap:anywhere;margin-top:4px;font-size:12px}.pw-footer{background:#fff;border-top:1px solid #dce5e9;flex:none;padding:5px 18px}.pw-actions{gap:8px;display:flex}.pw-primary-action,.pw-secondary-action{color:#fff;background:#087e72;border:1px solid #087e72;border-radius:5px;flex:1;justify-content:center;align-items:center;gap:7px;min-height:32px;padding:5px 12px;display:flex;font-size:12px!important;font-weight:600!important}.pw-primary-action:hover:not(:disabled){background:#096c63}.pw-secondary-action{color:#5c7482;background:#fff;border-color:#d7e2e6;flex:0 auto}.pw-secondary-action:hover:not(:disabled){background:#f0f6f7}.pw-footer>p{color:#7a8a94;text-align:center;margin-top:3px;font-size:11px}.pw-updated{color:#8a98a1;justify-content:space-between;gap:10px;margin-top:9px;font-size:10px;display:flex}.pw-footer>.pw-updated:only-child{margin-top:0}.pw-record-stamp{color:#7e909b;justify-content:space-between;gap:12px;padding:12px 19px;font-size:12px;display:flex}.pw-empty{text-align:center;background:#f7f9fb;justify-content:center;align-items:center;padding:38px}.pw-empty-icon{color:#95a8b5;background:#fff;border:1px solid #e0e7ec;border-radius:16px;place-items:center;width:62px;height:62px;margin-bottom:22px;display:grid}.pw-empty h2{letter-spacing:-.025em;margin-top:9px;font-size:22px;font-weight:550}.pw-empty p{color:#81929d;max-width:245px;margin-top:11px;font-size:13px;line-height:1.7}.pw-empty-hint{color:#a0adb6;margin-top:25px;font-size:11px}.pw-postop{border-bottom:1px solid var(--pw-line);padding:18px 22px}.pw-postop .hb-postop{color:var(--pw-ink);background:0 0;border:0;border-radius:0;margin:0;padding:0}.pw-postop .hb-postop-title{justify-content:space-between;align-items:center;gap:10px;margin-bottom:12px;display:flex}.pw-postop .hb-postop-heading{color:#273e4c;align-items:center;gap:7px;font-size:12px;font-weight:650;display:flex}.pw-postop .hb-postop-title>span:last-child{color:#778b97;font-size:10px}.pw-postop .hb-postop-identity{color:#9b643e;margin:10px 0;font-size:11px}.pw-postop .hb-postop-answers{background:0 0;border:0;margin:0;padding:0}.pw-postop .hb-postop-answers summary{color:#5f7786;justify-content:space-between;align-items:center;padding:7px 0 10px;font-size:11px;display:flex}.pw-postop .hb-postop-answers dl{border-top:1px solid #e3eaef;margin:0;display:block}.pw-postop .hb-postop-answers dl>div{border-bottom:1px solid #e8edf0;grid-template-columns:83px 1fr;gap:10px;padding:10px 0;display:grid}.pw-postop .hb-postop-answers dt{color:#6b7f8d;font-size:11px;font-weight:500}.pw-postop .hb-postop-answers dd{color:#3e5967;margin:0;font-size:14px;line-height:1.6}.pw-postop .hb-postop-answers dd>strong{color:#147467;background:#edf7f4;border:1px solid #dce8e7;border-radius:3px;margin-bottom:4px;padding:1px 6px;font-size:12px;display:inline-block}.pw-postop .hb-postop-answers blockquote{color:#465e6d;overflow-wrap:anywhere;border:0;padding:0;font-size:14px;font-style:normal}.pw-postop .hb-postop-unknown dd>span{color:#84959f;font-size:11px}.pw-postop .hb-postop-label{color:#687e8c;letter-spacing:.025em;margin-bottom:7px;font-size:10px;font-weight:650;display:block}.pw-postop .hb-postop-changes{border:0;margin-top:18px;padding:0}.pw-postop .hb-postop-changes>p{color:#708592;margin-top:5px;font-size:11px;line-height:1.65}.pw-postop .hb-postop-changes ul{gap:9px;margin:0;padding:0;list-style:none;display:grid}.pw-postop .hb-postop-changes li{color:#765e40;background:#fcf6ec;border-left:2px solid #d8ad73;flex-direction:column;align-items:flex-start;gap:4px;padding:10px;font-size:11px;display:flex}.pw-postop .hb-postop-changes li>strong{color:#765c3e;font-size:11px}.pw-postop .hb-postop-before{color:#948574}.pw-postop .hb-postop-review{background:#f0f8f4;border:1px solid #d5e7df;border-radius:5px;margin-top:17px;padding:13px}.pw-postop .hb-postop-review .hb-postop-label{color:#4c8071;font-size:10px}.pw-postop .hb-postop-review>strong{color:#2d6252;font-size:13px}.pw-postop .hb-postop-review>p{color:#5d7f73;margin-top:5px;font-size:11px;line-height:1.6}.pw-postop .hb-postop-review form{flex-direction:column;gap:6px;margin-top:12px;display:flex}.pw-postop .hb-postop-review label{color:#527667;font-size:10px}.pw-postop .hb-postop-review input{color:#234638;background:#fff;border:1px solid #cbded5;border-radius:4px;width:100%;min-height:34px;padding:7px 9px;font-size:12px}.pw-postop .hb-postop-review input::placeholder{color:#91a599}.pw-postop .hb-postop-review form button{color:#fff;background:#25816d;border:1px solid #25816d;border-radius:4px;justify-content:center;align-items:center;gap:6px;min-height:34px;padding:7px 10px;font-size:11px;font-weight:600;display:flex}.pw-postop .hb-postop-review small{color:#769388;margin-top:9px;font-size:10px;display:block}.pw-postop .hb-postop-review .hb-postop-review-error{color:#a44834}.pw-postop .hb-postop-review-receipt{align-items:center;gap:5px;display:flex}.pw-postop .hb-postop-empty>p{color:#7a8b97;margin-top:8px;font-size:12px;line-height:1.6}@media (max-width:980px){.pw{height:auto;min-height:0;max-height:none;overflow:visible}.pw-scroll{overscroll-behavior:auto;flex:none;min-height:0;max-height:none;overflow:visible}.pw-footer{padding-top:10px;padding-bottom:10px;position:static}.pw-empty{min-height:260px}}@media (max-width:520px){.pw-header{padding:8px 17px}.pw-next-action{margin-left:12px;margin-right:12px}.pw-signals,.pw-section,.pw-postop{padding-left:17px;padding-right:17px}.pw-tabs{padding-left:17px}.pw-person h2{font-size:20px}.pw-signals strong{font-size:13px}}.pw-call-review{background:#f5f6fa}.pw-call-review .pw-header{background:#fff;padding:15px 18px 12px}.pw-call-review .pw-person{margin-top:9px}.pw-call-review .pw-person h2{font-size:21px}.pw-call-review .pw-avatar{background:#edf5f2;border-radius:11px}.pw-open-results{color:#08786c;background:0 0;border:0;align-items:center;gap:7px;margin-top:5px;padding:7px 0 0;display:flex;font-size:12px!important;font-weight:650!important}.pw-open-results:hover{color:#06574f;text-underline-offset:3px;text-decoration:underline}.pw-call-review .pw-next-action{border-radius:11px;margin:2px 14px 12px;padding:12px 14px}.pw-call-review .pw-next-action h3{font-size:16px}.pw-call-review .pw-next-action p{font-size:11px;line-height:1.5}.pw-call-review.pw-urgent .pw-next-action{background:#fff3f3;border-color:#eed0d4 #eed0d4 #eed0d4 #cb5d67}.pw-call-review.pw-urgent .pw-next-action h3{color:#843640}.pw-call-review.pw-urgent .pw-next-action p,.pw-call-review.pw-urgent .pw-section-label{color:#8c555c}.pw-call-review .pw-tabs{gap:24px;padding-inline:18px}.pw-call-review .pw-tabs>button{padding-block:11px 9px;font-size:13px}.pw-call-review .pw-scroll{padding:14px}.pw-results-anchor{outline:none;margin-bottom:14px;scroll-margin-top:20px}.pw-results-anchor:focus-visible{outline-offset:3px;border-radius:14px;outline:2px solid #0a9385}.pw-call-review .pw-scroll>.pw-section,.pw-call-review .pw-postop{background:#fff;border:1px solid #e3e6ed;border-radius:13px;margin-bottom:14px;padding:15px}.pw-call-review .pw-section-heading{align-items:flex-start;gap:8px;margin-bottom:12px}.pw-call-review .pw-section-heading h3{color:#263340;font-size:13px}.pw-summary-copy{color:#596879;overflow-wrap:anywhere;font-size:13px;line-height:1.65}.pw-call-review .pw-call-audio{background:#f0f7f4;border:1px solid #dce8e3;border-radius:11px;margin-bottom:16px;padding:12px}.pw-call-review .pw-call-audio strong{color:#315e51;font-size:12px;display:block}.pw-call-review .pw-call-audio audio{width:100%;min-width:0;height:36px;margin-top:9px;display:block}.pw-call-review .pw-call-audio p{color:#60796f;margin-top:7px;font-size:10px;line-height:1.5}.pw-call-review .pw-audio-pending{color:#6b7685;background:#fafbfc;border:1px dashed #d8dce6;border-radius:9px;margin-bottom:13px;padding:10px 11px;font-size:11px;line-height:1.6}.pw-call-review .pw-transcript-turns{flex-direction:column;gap:13px;padding:0;display:flex}.pw-call-review .pw-transcript-turns>li{border:0;flex-direction:column;align-items:flex-start;padding:0;display:flex}.pw-call-review .pw-transcript-turns li>span{color:#7a8292;margin:0 6px 4px;font-size:10px}.pw-call-review .pw-transcript-turns li>p{color:#3e4a59;background:#f0f3f7;border-radius:12px 12px 12px 3px;max-width:94%;margin:0;padding:10px 12px;font-size:13px;line-height:1.65}.pw-call-review .pw-transcript-turns .pw-caller-turn{align-items:flex-end}.pw-call-review .pw-transcript-turns .pw-caller-turn>p{color:#4f387c;background:#eee8fb;border-radius:12px 12px 3px}.pw-call-review .pw-transcript-turns .pw-caller-turn>span{color:#78658e}.pw-call-review .pw-record-stamp{padding:2px 2px 8px;font-size:10px}.pw-call-review .pw-footer{padding:11px 15px}.pw-call-review .pw-primary-action{border-radius:8px;min-height:39px}.de-person-content>.pw.pw-call-review{height:auto;min-height:0;max-height:none;overflow:visible}.de-person-content .pw.pw-call-review .pw-scroll{flex:none;max-height:none;overflow:visible}@media (min-width:981px){.de-workspace:has(.pw-call-review)>.de-map-column{align-self:start;position:sticky;top:16px}}@media (max-width:520px){.pw-call-review .pw-header{padding-inline:15px}.pw-call-review .pw-scroll{padding:11px}.pw-call-review .pw-next-action{margin-inline:11px}.pw-call-review .pw-tabs{padding-inline:15px}.pw-call-review .pw-scroll>.pw-section{padding:13px}}.pw-visually-hidden{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}.pw-live-conversation{color:#357460;background:#f0f8f4;border:1px solid #cee4dc;border-radius:7px;justify-content:space-between;align-items:center;gap:10px;margin:-2px 0 12px;padding:8px 10px;font-size:10px;display:flex}.pw-live-conversation>button{color:#167061;background:0 0;border:0;flex:none;align-items:center;gap:4px;min-height:28px;padding:3px 5px;font-size:10px;display:flex}.pw-quote-status{color:#346d54;background:#edf7f1;border:1px solid #c7dfd5;border-radius:7px;padding:9px 11px;font-size:11px;line-height:1.65;margin-bottom:13px!important}.pw-quote-status.pw-quote-missing{color:#8a663c;background:#fff8ed;border-color:#e5d3b3}.pw-call-review .pw-transcript-turns>li{border-radius:9px;scroll-margin:60px 0}.pw-call-review .pw-transcript-turns>li:focus-visible{outline-offset:5px;outline:2px solid #0b8c77}.pw-call-review .pw-transcript-turns .pw-matched-turn>p{box-shadow:0 0 0 2px #71b2a0}.pw-call-review .pw-transcript-turns mark{color:#442b18;background:#ffe2a1;border-radius:3px;padding:1px 2px}.pw-answer-reviewer{background:#f6faf8;border:1px solid #dce7e1;border-radius:7px;margin:1px 0 13px;padding:10px 11px}.pw-answer-reviewer>label{color:#49685c;margin-bottom:5px;font-size:11px;font-weight:600;display:block}.pw-answer-reviewer>input{color:#284c3d;background:#fff;border:1px solid #c8dbd1;border-radius:4px;width:100%;min-height:34px;padding:6px 9px;font-size:12px}.pw-answer-reviewer>small{color:#6a8276;margin-top:6px;font-size:10px;line-height:1.6;display:block}.pw-postop .hb-postop-answers dl>div{grid-template-columns:minmax(60px,78px) minmax(0,1fr);gap:10px;padding-block:13px}.pw-answer-value{color:#236e58;text-align:left;overflow-wrap:anywhere;background:#edf7f3;border:1px solid #cfe2dc;border-radius:4px;align-items:center;gap:5px;max-width:100%;margin-bottom:5px;padding:2px 6px;line-height:1.6;display:inline-flex;font-size:12px!important;font-weight:600!important}.pw-answer-value>svg{flex:none}.pw-answer-value:hover{background:#dcefe6}.pw-answer-quote{color:#4e6470;text-align:left;background:0 0;border:0;align-items:flex-start;gap:7px;width:100%;padding:4px 0;line-height:1.7;display:flex;font-size:12px!important}.pw-answer-quote>span:first-child{overflow-wrap:anywhere;flex:1;min-width:0}.pw-answer-quote>svg{color:#448575;flex:none;margin-top:4px}.pw-answer-quote:hover>span:first-child{text-underline-offset:3px;-webkit-text-decoration:underline #98b9ad;text-decoration:underline #98b9ad}.pw-answer-actions{flex-wrap:wrap;gap:6px;margin-top:9px;display:flex}.pw-answer-actions>button{color:#3b6c59;background:#f7faf8;border:1px solid #cfded7;border-radius:4px;align-items:center;gap:4px;min-height:29px;padding:4px 8px;display:inline-flex;font-size:10px!important}.pw-answer-actions>button:hover:not(:disabled){background:#e8f3ed}.pw-answer-actions>button:disabled{cursor:not-allowed;opacity:.48}.pw-answer-hint{color:#8b9297;margin-top:5px;font-size:9px;display:block}.pw-answer-original-label{color:#73857d;margin-bottom:4px;font-size:9px;font-weight:600;display:block}.pw-answer-receipt{color:#446855;background:#f0f7f3;border-left:2px solid #5b9f7e;margin-top:9px;padding:8px 9px}.pw-answer-receipt>strong{color:#38664d;font-size:10px;font-weight:650;display:block}.pw-answer-receipt>p{color:#274f3a;overflow-wrap:anywhere;margin-top:3px;font-size:12px}.pw-answer-receipt>small{color:#718679;margin-top:4px;font-size:9px;line-height:1.6;display:block}.pw-answer-receipt.pw-answer-stale{color:#906d3f;background:#fff8eb;border-left-color:#c79a55}.pw-answer-receipt.pw-answer-stale>strong{color:#906d3f}.pw-answer-receipt>details{margin-top:5px}.pw-postop .hb-postop-answers .pw-answer-receipt>details>summary{color:#917348;padding:4px 0;font-size:10px}.pw-answer-receipt>details>p,.pw-postop .pw-answer-receipt blockquote{color:#836a4e;font-size:11px}.pw-answer-editor{background:#f8fbf9;border:1px solid #d2e0d9;border-radius:5px;gap:6px;margin-top:10px;padding:9px;display:grid}.pw-answer-editor>label:first-child{color:#486555;font-size:10px;font-weight:600}.pw-answer-editor>input,.pw-answer-editor>textarea{color:#284b39;width:100%;min-height:32px;font:inherit;background:#fff;border:1px solid #cadbd1;border-radius:4px;padding:6px 8px;font-size:12px}.pw-answer-editor>textarea{resize:vertical}.pw-answer-editor>input:disabled,.pw-answer-editor>textarea:disabled{background:#edf1ef}.pw-answer-unknown{color:#657d6c;align-items:center;gap:6px;font-size:10px;display:flex}.pw-answer-unknown input{margin:0}.pw-answer-editor>div{flex-wrap:wrap;gap:5px;display:flex}.pw-answer-editor button{color:#fff;background:#397f62;border:1px solid #397f62;border-radius:4px;min-height:28px;padding:5px 8px;font-size:10px!important}.pw-answer-editor button+button{color:#637b6b;background:#fff;border-color:#cedbd4}.pw-answer-editor>small{color:#886b44;font-size:10px}.pw-answer-save-error{color:#a64c35;font-size:10px;line-height:1.6;margin-top:7px!important}.pw-answer-load-error{color:#906b49;background:#fff8f0;border:1px solid #ead8c7;border-radius:5px;margin-bottom:12px;padding:9px;font-size:11px}.pw-answer-load-error>button{color:#8c6339;background:0 0;border:0;align-items:center;gap:5px;margin-top:6px;padding:4px 0;display:inline-flex;font-size:10px!important}.pw-call-review .pw-language-korean{background:#fcfaff;border-color:#d8cee9}.pw-language-status{flex-wrap:wrap;align-items:center;gap:7px 12px;display:flex}.pw-language-status>strong{color:#345846;font-size:14px}.pw-language-korean .pw-language-status>strong{color:#684393}.pw-language-status>span{color:#78828f;font-size:11px}.pw-language-quote{color:#4e386d;text-align:left;background:#f0eafa;border:1px solid #e0d6f0;border-radius:8px;flex-direction:column;gap:5px;width:100%;margin-top:11px;padding:10px 30px 10px 11px;display:flex;position:relative}.pw-language-quote>span{color:#7b6395;font-size:10px}.pw-language-quote>q{overflow-wrap:anywhere;font-size:13px;line-height:1.7}.pw-language-quote>svg{position:absolute;top:12px;right:10px}.pw-language-quote:hover{background:#e9dff7}.pw-language-quote:focus-visible{outline-offset:3px;outline:2px solid #7d5ba6}.pw-language-caution{color:#7b6d54;font-size:11px;line-height:1.65;margin-top:11px!important}.ops-evidence-panel>.pw.pw-call-review{height:auto;min-height:100%;overflow:visible}.ops-evidence-panel>.pw.pw-call-review>.pw-scroll{flex:none;max-height:none;overflow:visible}.pw-language{scroll-margin-top:14px}
.rc-panel{color:#eef5f1;background:linear-gradient(130deg,#17332d,#13262a);border:1px solid #426259;border-radius:14px;margin:14px;padding:18px}.rc-heading{justify-content:space-between;align-items:center;margin-bottom:13px;display:flex}.rc-heading>span{letter-spacing:.13em;color:#a9dec6;align-items:center;gap:7px;font-size:10px;font-weight:700;display:flex}.rc-heading>button{color:#b0c7bd;cursor:pointer;background:0 0;border:0;padding:4px}.rc-panel h3{letter-spacing:-.025em;margin:0 0 9px;font-size:17px;line-height:1.35}.rc-panel p{color:#bdd0c8;margin:8px 0;font-size:12px;line-height:1.6}.rc-panel .rc-note{color:#e5d7ba;background:#ffffff08;border-left:2px solid #e7bd70;padding:9px 11px}.rc-panel details{margin-top:12px}.rc-setup summary{cursor:pointer;color:#d1dfd9;justify-content:space-between;align-items:center;padding:6px 0;font-size:12px;display:flex}.rc-setup>label{color:#b9cec5;margin:10px 0;font-size:11px;display:block}.rc-setup input[type=password]{color:#f3f6f4;width:100%;font:inherit;background:#0f201f;border:1px solid #4a6159;border-radius:7px;margin-top:6px;padding:10px}.rc-setup .rc-consent{align-items:flex-start;gap:8px;line-height:1.5;display:flex}.rc-consent input{accent-color:#9adebc;margin-top:3px}.rc-panel .rc-setup-hint{font-size:10px}.rc-call{color:#10261d;cursor:pointer;background:#a4e4c4;border:0;border-radius:8px;justify-content:space-between;align-items:center;width:100%;margin:12px 0 8px;padding:11px 13px;font-size:12px;font-weight:700;display:flex}.rc-call:disabled{opacity:.4;cursor:not-allowed}.rc-panel>small{color:#97b1a5;font-size:10px;line-height:1.4;display:block}.rc-call-status{align-items:center;gap:8px;font-size:14px;display:flex}.rc-call-status i{background:#e7bd70;border-radius:50%;width:7px;height:7px}.rc-call-status i.active{background:#9adebc;box-shadow:0 0 0 5px #9adebc15}.rc-receipts{gap:7px;margin-top:12px;display:grid}.rc-receipts>span{color:#a3b7ae;align-items:center;gap:6px;font-size:11px;display:flex}.rc-receipts .complete{color:#b3edce}.rc-panel .rc-error{color:#ffc0a9;padding-top:8px}.rc-panel :focus-visible{outline-offset:3px;outline:2px solid #a4e4c4}.pw-call-audio{background:#122923;border:1px solid #38524c;border-radius:9px;margin:0 0 16px;padding:12px}.pw-call-audio strong{color:#c7e9da;margin-bottom:9px;font-size:12px;display:block}.pw-call-audio audio{width:100%;height:36px}.pw-call-audio p{color:#a9bfb5;margin:7px 0 0;font-size:11px;line-height:1.5}.pw-audio-pending{color:#b5c5bd;margin:10px 0 15px;font-size:11px;line-height:1.5}.ops-guided .ops-replay{margin-bottom:0}.ops-guided .ops-command-bar{display:none}.ops-guided .de-experience,.ops-workspace{animation:.25s ease-out rehearsal-enter}@keyframes rehearsal-enter{0%{opacity:.6;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion:reduce){.ops-guided .de-experience,.ops-workspace{animation:none}}.rc-form>label{color:#d6e8df;margin:15px 0 6px;font-size:12px;display:block}.rc-form input[type=tel]{box-sizing:border-box;color:#f3f6f4;width:100%;font:inherit;background:#0f201f;border:1px solid #78958a;border-radius:7px;padding:12px;font-size:14px}.rc-prepared .rc-consent{color:#d6e8df;align-items:flex-start;gap:9px;margin:13px 0;font-size:12px;line-height:1.6;display:flex}.rc-panel .rc-ready{color:#b3edce;align-items:center;gap:7px;font-weight:600;display:flex}.rc-change{color:#b3edce;cursor:pointer;background:0 0;border:0;padding:5px 0 13px;font-size:12px;text-decoration:underline}.rc-form>small{color:#b9cec5;margin:7px 0 14px;font-size:11px;display:block}
.hb-app{--hb-bg:#101e25;--hb-panel:#192b33;--hb-border:#34454c;--hb-text:#edf2ee;--hb-muted:#a9bbc0;--hb-faint:#839aa3;--hb-mint:#a7e5c9;--hb-amber:#e8be7d;--hb-red:#f59e92;background:var(--hb-bg);width:100%;min-height:100vh;color:var(--hb-text);font-family:var(--font-geist-sans),Arial,sans-serif;-webkit-font-smoothing:antialiased;font-size:14px}.hb-app button{cursor:pointer;font:inherit}.hb-app button:disabled{cursor:default;opacity:.45}.hb-app :is(button,a,textarea):focus-visible{outline:2px solid var(--hb-mint);outline-offset:4px}.hb-topbar{border-bottom:1px solid var(--hb-border);align-items:center;gap:24px;height:78px;padding:0 max(30px,50vw - 700px);display:flex}.hb-brand{letter-spacing:-1.2px;color:var(--hb-text);align-items:center;gap:10px;font-size:26px;font-weight:550;text-decoration:none;display:flex}.hb-brand>span:first-child{background:var(--hb-mint);color:#1e382c;border-radius:50%;place-items:center;width:32px;height:32px;display:grid}.hb-brand-dot{color:var(--hb-mint);margin-left:-8px}.hb-product-label{color:var(--hb-muted);border-left:1px solid var(--hb-border);padding-left:24px;font-size:10px}.hb-topbar-right{align-items:center;gap:12px;margin-left:auto;display:flex}.hb-badge{letter-spacing:.6px;border:1px solid var(--hb-border);white-space:nowrap;color:var(--hb-muted);border-radius:4px;padding:6px 9px;font-size:8px}.hb-mock{color:var(--hb-amber);background:#e8be7d08;border-color:#81704f;align-items:center;gap:6px;display:flex}.hb-mock>i{background:var(--hb-amber);border-radius:50%;width:4px;height:4px}.hb-agency{color:var(--hb-muted);margin-left:13px;font-size:10px}.hb-content{max-width:1400px;margin:0 auto;padding:0 30px}.hb-heading{justify-content:space-between;align-items:center;gap:32px;padding:49px 0 37px;display:flex}.hb-eyebrow{letter-spacing:1.6px;color:var(--hb-mint);align-items:center;gap:9px;font-size:8px;font-weight:500;line-height:1.7;display:flex}.hb-heading h1{letter-spacing:-2.8px;margin:20px 0 17px;font-size:clamp(38px,4.1vw,62px);font-weight:430;line-height:1.08}.hb-heading h1>span{color:#a5b8bb}.hb-heading p{color:var(--hb-muted);margin:0;font-size:12px;line-height:1.9}.hb-launch-actions{flex-direction:column;flex-shrink:0;gap:10px;width:270px;padding-top:26px;display:flex}.hb-button{text-align:left;border:0;border-radius:5px;align-items:center;gap:11px;padding:14px 16px;line-height:1.5;transition:background .16s;display:flex;font-size:11px!important}.hb-button>svg:last-child{margin-left:auto}.hb-button-primary{background:var(--hb-mint);color:#1b3329;font-weight:550!important}.hb-button-crisis{color:var(--hb-amber);background:#e8be7d05;border:1px solid #796a50!important}.hb-launch-actions>span{color:var(--hb-faint);text-align:center;margin-top:3px;font-size:8px;line-height:1.7}.hb-session-strip{background:#a7e5c906;border:1px solid #426957;border-radius:6px;align-items:center;gap:14px;min-height:77px;margin-bottom:18px;padding:17px 22px;display:flex}.hb-session-icon{width:38px;height:38px;color:var(--hb-mint);background:#a7e5c908;border:1px solid #496c5c;border-radius:50%;flex-shrink:0;place-items:center;display:grid}.hb-session-strip>div>span{letter-spacing:1px;color:var(--hb-faint);font-size:7px;display:block}.hb-session-strip strong{margin-top:4px;font-size:13px;font-weight:450;display:block}.hb-session-time{font-family:var(--font-geist-mono),monospace;color:var(--hb-muted);border-left:1px solid var(--hb-border);align-items:center;gap:7px;margin-left:10px;padding-left:22px;font-size:10px;display:flex}.hb-session-date{color:var(--hb-faint);margin-left:5px;font-size:10px}.hb-connection{color:var(--hb-faint);white-space:nowrap;align-items:center;gap:6px;margin-left:auto;font-size:8px;display:flex}.hb-connection i{background:var(--hb-amber);border-radius:50%;width:4px;height:4px}.hb-realtime i{background:var(--hb-mint)}.hb-read-alert{color:var(--hb-amber);background:0 0;border:0;align-items:center;gap:7px;margin-left:5px;display:flex;font-size:9px!important}.hb-crisis .hb-session-strip{background:#e8be7d08;border-color:#807251}.hb-crisis .hb-session-icon{color:var(--hb-amber);background:#e8be7d09;border-color:#867254}.hb-alert-receipt{background:#e8be7d06;border:1px solid #796a50;border-radius:5px;margin-bottom:18px;padding:20px}.hb-alert-receipt>span{letter-spacing:1px;color:var(--hb-amber);font-size:8px}.hb-alert-receipt blockquote{color:#d4dedb;margin:13px 0 0;font-size:13px;line-height:1.9}.hb-health{color:var(--hb-faint);flex-wrap:wrap;align-items:center;gap:23px;margin:0 3px 16px;font-size:8px;display:flex}.hb-health>span{align-items:center;gap:6px;display:flex}.hb-health i{background:var(--hb-amber);border-radius:50%;width:4px;height:4px}.hb-health i.hb-health-ready{background:var(--hb-mint)}.hb-counters{border:1px solid var(--hb-border);background:linear-gradient(110deg,#1c3037,#172932);border-radius:6px;grid-template-columns:repeat(5,minmax(0,1fr));display:grid;overflow:hidden}.hb-counter{border-right:1px solid var(--hb-border);padding:21px 24px}.hb-counter:last-child{border:0}.hb-counter>span{color:var(--hb-muted);align-items:center;gap:7px;font-size:10px;display:flex}.hb-counter i{background:var(--hb-faint);border-radius:50%;width:5px;height:5px}.hb-counter strong{letter-spacing:-1.4px;font-variant-numeric:tabular-nums;margin:10px 0 5px;font-size:40px;font-weight:400;line-height:1.2;display:block}.hb-counter small{color:var(--hb-faint);font-size:8px}.hb-counter-okay strong{color:var(--hb-mint)}.hb-counter-okay i{background:var(--hb-mint)}.hb-counter-urgent strong{color:var(--hb-red)}.hb-counter-urgent i{background:var(--hb-red)}.hb-counter-amber strong{color:var(--hb-amber)}.hb-counter-amber i{background:var(--hb-amber)}.hb-roster{margin:35px 0}.hb-roster-heading{justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px;display:flex}.hb-roster-heading h2{letter-spacing:-.8px;align-items:center;gap:10px;margin:8px 0 0;font-size:25px;font-weight:430;display:flex}.hb-roster-heading h2>span{border:1px solid var(--hb-border);color:var(--hb-muted);border-radius:4px;place-items:center;min-width:24px;height:22px;padding:3px 6px;font-family:monospace;font-size:10px;display:grid}.hb-filters{border:1px solid var(--hb-border);background:#0b191f;border-radius:5px;align-items:center;gap:4px;padding:4px;display:flex}.hb-filters button{color:var(--hb-faint);background:0 0;border:0;border-radius:3px;padding:8px 12px;font-size:9px!important}.hb-filters button[aria-pressed=true]{color:var(--hb-text);background:#2a3d43}.hb-card-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.hb-client-card{--hb-signal:var(--hb-faint);border:1px solid var(--hb-border);border-top:2px solid var(--hb-signal);background:#192b33;border-radius:6px;flex-direction:column;min-width:0;padding:18px 19px 0;display:flex;position:relative}.hb-card-urgent{--hb-signal:var(--hb-red);background:linear-gradient(130deg,#3b302f,#202c32);border-color:#a46d62}.hb-card-amber{--hb-signal:var(--hb-amber);background:linear-gradient(130deg,#302f29,#1b2c32);border-color:#807357}.hb-card-okay{--hb-signal:var(--hb-mint);border-color:#4c7563}.hb-card-calling{--hb-signal:#a4cadf}.hb-card-status{justify-content:space-between;align-items:center;gap:10px;display:flex}.hb-card-status>span:first-child{color:var(--hb-signal);align-items:center;gap:6px;font-size:9px;line-height:1.6;display:flex}.hb-card-status i{background:var(--hb-signal);border-radius:50%;flex-shrink:0;width:5px;height:5px}.hb-tier{font-family:var(--font-geist-mono),monospace;letter-spacing:.3px;white-space:nowrap;color:var(--hb-muted);border:1px solid #526168;border-radius:3px;padding:4px 5px;font-size:6px}.hb-tier-red{color:var(--hb-red);border-color:#8e6258}.hb-tier-yellow{color:var(--hb-amber);border-color:#877455}.hb-tier-green{color:#a8c8b8;border-color:#526e61}.hb-client-title{align-items:center;gap:11px;margin:22px 0 15px;display:flex}.hb-client-avatar{color:#d0ded6;background:#a7e5c908;border:1px solid #55706e;border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:11px;display:grid}.hb-client-title h3{letter-spacing:-.5px;margin:0 0 5px;font-size:19px;font-weight:450;line-height:1.3}.hb-client-title>div>span{font-family:var(--font-geist-mono),monospace;color:var(--hb-faint);align-items:center;gap:6px;font-size:8px;display:flex}.hb-okay-check{color:var(--hb-mint);margin-left:auto}.hb-client-facts{flex-wrap:wrap;gap:6px;min-height:21px;display:flex}.hb-client-facts>span{color:var(--hb-muted);border:1px solid #4c5a60;border-radius:3px;align-items:center;gap:4px;padding:3px 6px;font-size:7px;line-height:1.5;display:flex}.hb-client-facts>.hb-ride-badge{color:var(--hb-amber);background:#e8be7d08;border-color:#796c52}.hb-client-summary{flex:1;min-height:94px;padding:16px 0 17px}.hb-client-summary p{color:#c0ced0;overflow-wrap:anywhere;margin:0;font-size:11px;line-height:1.8}.hb-client-summary p+p{margin-top:8px}.hb-client-summary .hb-client-flag{color:var(--hb-signal);font-weight:500}.hb-client-summary .hb-summary-empty{color:var(--hb-faint)}.hb-card-ladder{border-top:1px solid #ffffff12;padding-top:13px}.hb-card-ladder>div{color:var(--hb-faint);letter-spacing:.7px;justify-content:space-between;gap:10px;font-size:6px;display:flex}.hb-card-ladder ol{gap:0;margin:14px 0;padding:0;list-style:none;display:flex}.hb-card-ladder li{text-align:center;z-index:0;flex:1;position:relative}.hb-card-ladder li:before{content:"";z-index:-1;background:#4b5c63;height:1px;position:absolute;top:9px;left:50%;right:-50%}.hb-card-ladder li:last-child:before{display:none}.hb-card-ladder li>span{color:var(--hb-faint);background:#1b2c33;border:1px solid #52656c;border-radius:50%;place-items:center;width:19px;height:19px;margin:auto;font-family:monospace;font-size:7px;display:grid}.hb-card-ladder li>small{color:var(--hb-faint);margin-top:5px;font-size:7px;display:block}.hb-card-ladder .hb-step-past>span{color:var(--hb-muted);border-color:#6a807e}.hb-card-ladder .hb-step-current>span{color:#192b27;background:var(--hb-signal);border-color:var(--hb-signal)}.hb-card-ladder .hb-step-current>small{color:var(--hb-signal)}.hb-sms-status,.hb-next-time{color:var(--hb-muted);overflow-wrap:anywhere;margin:0 0 10px;font-size:8px;line-height:1.7}.hb-next-time{align-items:center;gap:6px;display:flex}.hb-card-actions{border-top:1px solid #ffffff12;align-items:center;gap:8px;padding:13px 0;display:flex}.hb-card-actions button{color:var(--hb-muted);background:0 0;border:1px solid #4e6767;border-radius:4px;align-items:center;gap:7px;padding:9px 10px;display:flex;font-size:8px!important}.hb-card-actions .hb-handle{color:#193026;background:var(--hb-mint);border-color:var(--hb-mint);margin-left:auto}.hb-card-footer{color:var(--hb-faint);border-top:1px solid #ffffff12;justify-content:space-between;gap:8px;padding:12px 0;font-size:7px;display:flex}.hb-card-footer time{font-family:var(--font-geist-mono),monospace}.hb-card-handled{opacity:.7}.hb-pulse:before{content:"";border:1px solid var(--hb-red);pointer-events:none;border-radius:7px;animation:2s ease-in-out infinite hb-urgent-pulse;position:absolute;inset:-2px}.hb-empty{text-align:center;min-height:260px;color:var(--hb-faint);border:1px dashed #496068;border-radius:6px;flex-direction:column;justify-content:center;align-items:center;margin-top:15px;padding:35px;display:flex}.hb-empty>svg{color:var(--hb-mint)}.hb-empty h3{letter-spacing:-.6px;color:var(--hb-text);margin:21px 0 12px;font-size:24px;font-weight:400}.hb-empty p{color:var(--hb-muted);margin:0;font-size:11px;line-height:1.9}.hb-empty>span{color:var(--hb-mint);margin-top:21px;font-size:8px}.hb-ladder-explainer{border-top:1px solid var(--hb-border);justify-content:space-between;align-items:center;gap:25px;padding:28px 0;display:flex}.hb-ladder-explainer h2{letter-spacing:-.4px;margin:9px 0 0;font-size:19px;font-weight:400}.hb-ladder-explainer>div:last-child{flex-wrap:wrap;align-items:center;gap:17px;display:flex}.hb-ladder-explainer>div:last-child>span{color:var(--hb-muted);align-items:center;gap:9px;font-size:9px;display:flex}.hb-ladder-explainer b{color:var(--hb-mint);font-family:monospace;font-size:8px;font-weight:400}.hb-ladder-explainer svg{color:var(--hb-faint);margin-left:5px}.hb-footer{border-top:1px solid var(--hb-border);color:var(--hb-faint);justify-content:space-between;align-items:center;gap:20px;padding:22px 0 28px;font-size:8px;line-height:1.7;display:flex}.hb-footer>span:first-child{align-items:center;gap:7px;display:flex}.hb-error{color:#ffc3ae;overflow-wrap:anywhere;background:#efab9210;border:1px solid #a46d62;border-radius:5px;align-items:center;gap:12px;margin-bottom:18px;padding:14px 17px;font-size:11px;display:flex}.hb-error>span{flex:1}.hb-error button{color:#ffc3ae;white-space:nowrap;background:0 0;border:0;font-size:9px}.hb-alert-dialog{width:min(530px,100vw - 32px);max-height:90vh;color:var(--hb-text);background:#1a2b32;border:1px solid #786e54;border-radius:8px;padding:29px;overflow:auto;box-shadow:0 30px 150px #0008}.hb-alert-dialog::backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#06131ace}.hb-dialog-top{justify-content:space-between;align-items:center;gap:20px;display:flex}.hb-dialog-top button{color:var(--hb-muted);background:0 0;border:0;padding:4px}.hb-dialog-top .hb-eyebrow{color:var(--hb-amber)}.hb-dialog-symbol{width:52px;height:52px;color:var(--hb-amber);border:1px solid #8a7656;border-radius:50%;place-items:center;margin:24px 0;display:grid}.hb-alert-dialog h2{letter-spacing:-1.3px;margin:0 0 17px;font-size:36px;font-weight:400;line-height:1.15}.hb-alert-dialog>p{color:var(--hb-muted);margin-bottom:24px;font-size:11px;line-height:1.9}.hb-alert-dialog>label{letter-spacing:1px;color:var(--hb-amber);margin-bottom:10px;font-size:7px;display:block}.hb-alert-dialog textarea{width:100%;color:var(--hb-text);font:inherit;resize:vertical;background:#112028;border:1px solid #71674e;border-radius:4px;padding:14px;font-size:12px;line-height:1.9;display:block}.hb-alert-dialog>small{color:var(--hb-faint);margin:12px 0 19px;font-size:8px;line-height:1.8;display:block}.hb-dialog-mock{color:var(--hb-amber);border-top:1px solid #ffffff12;margin-bottom:15px;padding:11px 0;font-size:8px}.hb-alert-dialog>.hb-button{width:100%}.hb-alert-dialog>.hb-dialog-error{color:#ffc3ae;margin:16px 0 0;font-size:10px}@keyframes hb-urgent-pulse{0%,to{opacity:.15}50%{opacity:.8}}@media (hover:hover){.hb-button-primary:hover,.hb-handle:hover{background:#c5f1dc}.hb-button-crisis:hover{background:#e8be7d0e}.hb-filters button:hover{color:var(--hb-text)}}@media (max-width:1150px){.hb-product-label{display:none}.hb-counter{padding:19px}.hb-counter>span{font-size:9px}.hb-counter small{font-size:7px}.hb-card-grid{gap:12px}.hb-client-card{padding:16px 15px 0}.hb-card-status{gap:6px}.hb-card-status>span:first-child{font-size:8px}.hb-tier{padding:3px;font-size:5px}.hb-ladder-explainer{flex-direction:column;align-items:flex-start;gap:21px}.hb-ladder-explainer>div:last-child{gap:22px}.hb-agency{font-size:9px}}@media (max-width:850px){.hb-topbar,.hb-content{padding:0 22px}.hb-agency{display:none}.hb-heading h1{font-size:48px}.hb-heading{gap:22px}.hb-launch-actions{width:230px}.hb-heading p{font-size:10px}.hb-launch-actions .hb-button{font-size:10px!important}.hb-card-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.hb-counter{padding:17px 13px}.hb-counter>span{gap:5px;font-size:8px}.hb-counter strong{font-size:33px}.hb-counter small{font-size:6px}.hb-session-date{display:none}.hb-session-strip{gap:10px;padding:15px}.hb-session-time{font-size:9px}.hb-session-strip strong{font-size:12px}.hb-roster-heading h2{font-size:23px}.hb-filters button{padding:8px 9px;font-size:8px!important}.hb-roster-heading{gap:15px}}@media (max-width:600px){.hb-topbar{flex-wrap:wrap;gap:14px;height:auto;min-height:76px;padding:17px 19px}.hb-brand{font-size:23px}.hb-topbar-right{gap:7px}.hb-badge{padding:5px 6px;font-size:6px}.hb-content{padding:0 18px}.hb-heading{flex-direction:column;align-items:stretch;gap:24px;padding:33px 0 27px}.hb-heading h1{letter-spacing:-2px;font-size:43px}.hb-eyebrow{letter-spacing:1.2px;font-size:7px}.hb-heading p{font-size:11px}.hb-launch-actions{grid-template-columns:1fr 1fr;gap:10px;width:100%;padding-top:0;display:grid}.hb-launch-actions .hb-button{gap:7px;padding:13px 10px;line-height:1.6;font-size:9px!important}.hb-launch-actions .hb-button>svg:last-child{display:none}.hb-launch-actions>span{grid-column:1/-1;font-size:7px}.hb-session-strip{flex-wrap:wrap;gap:10px;padding:14px}.hb-session-icon{width:31px;height:31px}.hb-session-strip>div>span{font-size:6px}.hb-session-strip strong{font-size:11px}.hb-session-time{border:0;margin-left:auto;padding:0;font-size:8px}.hb-connection{border-top:1px solid #ffffff0e;width:100%;margin:0;padding-top:10px;font-size:7px}.hb-read-alert{margin-left:auto;font-size:8px!important}.hb-counters{grid-template-columns:repeat(3,1fr)}.hb-counter{border-bottom:1px solid var(--hb-border);padding:15px 12px}.hb-counter:nth-child(3){border-right:0}.hb-counter:nth-child(n+4){border-bottom:0}.hb-counter strong{margin:8px 0 5px;font-size:31px}.hb-counter>span{font-size:8px}.hb-counter small{font-size:7px;line-height:1.7;display:block}.hb-roster{margin-top:28px}.hb-roster-heading{flex-direction:column;align-items:flex-start;gap:17px}.hb-roster-heading h2{font-size:24px}.hb-filters{justify-content:space-between;width:100%}.hb-filters button{flex:1;padding:9px 5px;font-size:9px!important}.hb-card-grid{grid-template-columns:1fr;gap:15px}.hb-client-card{padding:19px 19px 0}.hb-card-status>span:first-child{font-size:10px}.hb-tier{padding:4px 5px;font-size:7px}.hb-client-title h3{font-size:21px}.hb-client-title>div>span{font-size:9px}.hb-client-facts>span{font-size:8px}.hb-client-summary p{font-size:12px}.hb-card-ladder>div{font-size:7px}.hb-card-ladder li>small{font-size:8px}.hb-card-actions button{padding:11px 12px;font-size:10px!important}.hb-sms-status,.hb-next-time{font-size:9px}.hb-card-footer{padding:13px 0;font-size:8px}.hb-ladder-explainer{padding:24px 0}.hb-ladder-explainer h2{font-size:20px;line-height:1.4}.hb-ladder-explainer>div:last-child{gap:14px}.hb-ladder-explainer>div:last-child>span{font-size:9px}.hb-ladder-explainer svg{margin:0}.hb-footer{flex-direction:column;align-items:flex-start;gap:11px;font-size:7px}.hb-footer>span:first-child{align-items:flex-start}.hb-empty{padding:27px 20px}.hb-empty h3{font-size:22px;line-height:1.4}.hb-empty p{font-size:10px}.hb-empty p br{display:none}.hb-error{flex-wrap:wrap;font-size:10px}.hb-error>span{flex-basis:100%}.hb-alert-dialog{padding:25px}.hb-alert-dialog h2{font-size:32px}}@media (prefers-reduced-motion:reduce){.hb-app *,.hb-app :before,.hb-app :after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.hb-alert-dialog{margin:auto}.hb-map-link{color:var(--hb-mint);border-bottom:1px solid #a7e5c955;margin-left:auto;padding-bottom:2px;font-size:10px;text-decoration:none}
.ops-app{--ops-ink:#142733;--ops-muted:#667781;--ops-line:#dce3e7;--ops-teal:#087e76;min-height:100vh;color:var(--ops-ink);font-family:var(--font-geist-sans),Arial,sans-serif;background:#edf1f3;font-size:13px;line-height:1.5}.ops-app *{box-sizing:border-box}.ops-app button,.ops-app input,.ops-app textarea{font:inherit}.ops-app button{cursor:pointer}.ops-app button:disabled{cursor:not-allowed;opacity:.48}.ops-app button:focus-visible,.ops-app a:focus-visible,.ops-app input:focus-visible,.ops-app textarea:focus-visible{outline-offset:3px;outline:3px solid #0b9b91}.ops-topbar{color:#fff;background:#0c1d28;border-bottom:1px solid #263a46;align-items:center;gap:22px;height:66px;padding:0 24px;display:flex}.ops-brand{color:#fff;letter-spacing:-1.2px;align-items:center;gap:8px;font-size:24px;font-weight:650;text-decoration:none;display:flex}.ops-brand>span:first-child{color:#94edcf;background:#153d3e;border:1px solid #3f726e;border-radius:9px;place-items:center;width:32px;height:32px;display:grid}.ops-brand-dot{color:#8eebcd;margin-left:-8px}.ops-brand-caption{letter-spacing:1.9px;color:#8da7b1;border-left:1px solid #30414b;padding-left:20px;font-size:9px}.ops-mode-nav{gap:4px;height:100%;margin-left:auto;display:flex}.ops-mode-nav button{color:#99aeb9;background:0 0;border:0;align-items:center;gap:8px;padding:0 19px;font-size:12px;font-weight:550;display:flex;position:relative}.ops-mode-nav button[aria-pressed=true]{color:#e2fff4;background:#152c35}.ops-mode-nav button[aria-pressed=true]:after{content:"";background:#84d8be;height:3px;position:absolute;bottom:0;left:18px;right:18px}.ops-account{align-items:center;gap:10px;margin-left:auto;display:flex}.ops-account>span{letter-spacing:.7px;color:#e4bd77;border:1px solid #725f3d;border-radius:4px;padding:4px 7px;font-size:9px}.ops-agency-avatar{color:#d8e5e9;background:#2b414d;border-radius:50%;place-items:center;width:29px;height:29px;font-size:10px;display:grid}.ops-account strong{font-size:11px;font-weight:500}.ops-command-bar{background:#f8fafb;justify-content:space-between;align-items:center;gap:20px;padding:24px 24px 20px;display:flex}.ops-kicker{letter-spacing:1.1px;color:#59707d;align-items:center;gap:7px;font-size:9px;font-weight:650;display:flex}.ops-kicker>span:last-child:not(:first-child){color:#8b9aa3;letter-spacing:.7px}.ops-signal{background:#269e87;border-radius:50%;flex:none;width:6px;height:6px;display:inline-block;box-shadow:0 0 0 3px #269e8715}.ops-signal.amber{background:#c36e35;box-shadow:0 0 0 3px #c36e3514}.ops-command-bar h1{letter-spacing:-1.1px;margin:7px 0 3px;font-size:27px;font-weight:550;line-height:1.3}.ops-command-bar p{color:#75838c;margin:0;font-size:11px}.ops-command-actions{flex:none;gap:8px;display:flex}.ops-button{white-space:nowrap;border:1px solid #0000;border-radius:6px;justify-content:center;align-items:center;gap:8px;padding:11px 13px;font-weight:600;display:flex;font-size:11px!important}.ops-button.coral{color:#fff;background:#c34e35;border-color:#c34e35;box-shadow:0 2px 3px #6e271215}.ops-button.coral:hover{background:#a83e29}.ops-button.primary{color:#fff;background:#087e76}.ops-button.secondary{color:#344d5c;background:#fff;border-color:#ced8df}.ops-button.secondary:hover{background:#eaf3f1}.ops-error{color:#7b3322;background:#fff0ec;border:1px solid #e9a999;border-radius:6px;align-items:center;gap:12px;margin:10px 24px 0;padding:10px 14px;display:flex}.ops-error>span{flex:1}.ops-error button{color:inherit;background:0 0;border:0;font-weight:600}.ops-replay{color:#dbe9ed;background:#152f39;border-top:1px solid #27424c;align-items:center;gap:18px;padding:11px 24px;display:flex}.ops-replay-controls{align-items:center;gap:10px;min-width:260px;max-width:360px;display:flex}.ops-replay-controls>button{color:#abecd9;background:#244851;border:1px solid #4c7878;border-radius:50%;flex:none;place-items:center;width:30px;height:30px;display:grid}.ops-replay-controls>span{letter-spacing:1px;color:#90b1bb;font-size:8px}.ops-replay-controls strong{color:#eff7f8;letter-spacing:0;margin-top:3px;font-size:11px;font-weight:500;display:block}.ops-replay ol{flex:1;justify-content:center;gap:16px;margin:0;padding:0;list-style:none;display:flex}.ops-replay li{color:#8ca6af;white-space:nowrap;align-items:center;gap:5px;font-size:9px;display:flex}.ops-replay li>span{border:1px solid #4a636c;border-radius:50%;place-items:center;width:15px;height:15px;font-size:8px;display:grid}.ops-replay li.active{color:#edcf8e}.ops-replay li.active>span{color:#20313b;background:#edcf8e;border-color:#edcf8e}.ops-replay li.complete{color:#8ce0bd}.ops-replay-next{color:#d4e8e9;background:0 0;border:0;align-items:center;gap:4px;display:flex;font-size:10px!important}.ops-metrics{border-block:1px solid var(--ops-line);background:#fff;grid-template-columns:repeat(4,1fr);padding:0 24px;display:grid}.ops-metrics>button{border:0;border-right:1px solid var(--ops-line);text-align:left;color:#5c7681;background:0 0;align-items:center;gap:12px;min-width:0;padding:13px 18px;display:flex;position:relative}.ops-metrics>button:first-child{padding-left:0}.ops-metrics>button:last-child{border-right:0}.ops-metrics>button[aria-pressed=true]:after{content:"";background:#15998e;height:2px;position:absolute;bottom:-1px;left:0;right:0}.ops-metrics>button>span{color:#657984;white-space:nowrap;font-size:10px}.ops-metrics strong{color:#1c3544;letter-spacing:-1px;margin-bottom:3px;font-size:26px;font-weight:550;line-height:1.15;display:block}.ops-metrics small{color:#89969d;max-width:90px;margin-left:auto;font-size:9px;line-height:1.5}.ops-metrics .ops-metric-alert>svg{color:#c0634d}.ops-metrics .ops-metric-alert strong{color:#b44b34}.ops-workspace{grid-template-columns:242px minmax(300px,1fr) 344px;gap:12px;height:calc(100dvh - 282px);min-height:660px;padding:16px 16px 0;display:grid}.ops-app:has(.ops-replay) .ops-workspace{height:calc(100dvh - 347px)}.ops-queue,.ops-evidence-panel{background:#fff;border:1px solid #d6e0e5;border-radius:8px;min-width:0;overflow:hidden}.ops-queue{flex-direction:column;display:flex}.ops-queue-heading{background:#fff;border-bottom:1px solid #e4eaee;flex:none;padding:17px 14px 11px}.ops-queue-heading h2{letter-spacing:-.1px;justify-content:space-between;align-items:center;margin:6px 0 15px;font-size:12px;font-weight:600;display:flex}.ops-queue-heading h2>span{color:#536b79;background:#edf2f5;border-radius:4px;padding:1px 5px;font-size:10px}.ops-search{color:#81939f;align-items:center;display:flex;position:relative}.ops-search svg{position:absolute;left:10px}.ops-search input{color:#223f50;background:#f4f7f9;border:1px solid #e0e7eb;border-radius:5px;outline:none;width:100%;padding:8px 8px 8px 31px;font-size:10px}.ops-queue-filters{gap:3px;margin-top:11px;display:flex}.ops-queue-filters button{color:#6a808c;background:0 0;border:0;border-radius:4px;padding:5px 9px;font-size:10px}.ops-queue-filters button[aria-pressed=true]{color:#147b6b;background:#e5efec;font-weight:600}.ops-filter-note{color:#267968;background:#edf9f4;border:1px solid #bed8d2;border-radius:4px;align-items:center;gap:8px;margin-top:8px;padding:3px 7px;display:flex;font-size:10px!important}.ops-queue-list{scrollbar-width:thin;scrollbar-color:#c6d3db transparent;flex:1;overflow-y:auto}.ops-person{text-align:left;color:#284451;background:#fff;border-top:0;border-bottom:1px solid #e5ebee;border-left:3px solid #0000;border-right:0;width:100%;padding:14px 13px 12px;transition:background .15s;display:block}.ops-person:hover{background:#f3f7f8}.ops-person.selected{background:#eaf5f1;border-left-color:#099381}.ops-person.urgent.selected{background:#fdf1ec;border-left-color:#cb6649}.ops-person-line{align-items:center;gap:6px;display:flex}.ops-person-line strong{text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:12px;font-weight:650;overflow:hidden}.ops-person-rank{font-family:var(--font-geist-mono),monospace;color:#8c9aa2;margin-right:3px;font-size:9px}.ops-person-line>svg{color:#8c9aa2}.ops-person-status{color:#71818a;align-items:center;gap:6px;margin:6px 0 6px 22px;font-size:9px;display:flex}.ops-person-status i{background:#8a9fa8;border-radius:50%;width:5px;height:5px}.ops-person.urgent .ops-person-status{color:#b44931}.ops-person.urgent .ops-person-status i{background:#c85b40}.ops-person.waiting .ops-person-status{color:#a9751a}.ops-person.waiting .ops-person-status i{background:#c19437}.ops-person.resolved .ops-person-status{color:#138569}.ops-person.resolved .ops-person-status i{background:#1e9a7b}.ops-person.calling .ops-person-status i{background:#388db1;animation:2s ease-in-out infinite ops-beacon}.ops-person p{color:#607580;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0 0 7px 22px;font-size:10px;line-height:1.6;display:-webkit-box;overflow:hidden}.ops-person-tags{flex-wrap:wrap;gap:4px;margin-left:22px;display:flex}.ops-person-tags span{color:#637b86;background:#e9eef0;border-radius:3px;align-items:center;gap:3px;padding:2px 5px;font-size:8px;display:flex}.ops-person.selected .ops-person-tags span{color:#407060;background:#dcece5}.ops-person.urgent.selected .ops-person-tags span{color:#8d654f;background:#f5e0d5}.ops-queue-footer{color:#7a8a95;background:#f8fafb;border-top:1px solid #e4eaee;flex:none;align-items:flex-start;gap:7px;padding:12px;font-size:9px;line-height:1.7;display:flex}.ops-queue-footer svg{flex:none;margin-top:2px}.ops-queue-empty{text-align:center;color:#8496a0;flex-direction:column;align-items:center;gap:10px;padding:40px 17px;display:flex}.ops-queue-empty strong{color:#3b5666;font-size:12px}.ops-queue-empty p{margin:0;font-size:11px;line-height:1.8}.ops-queue-empty button{color:#087e76;background:0 0;border:0}.ops-map-panel{background:#0c1d27;border:1px solid #213946;border-radius:8px;flex-direction:column;min-width:0;display:flex;position:relative;overflow:hidden}.ops-map-canvas{flex:1;min-height:400px;position:relative;overflow:hidden}.ops-map-canvas iframe{border:0;width:100%;height:100%;position:absolute;inset:0}.ops-map-canvas iframe.ops-map-hidden{visibility:hidden}.ops-map-location{color:#dce7eb;pointer-events:none;background:#0d202ce8;border:1px solid #4a637266;border-radius:5px;align-items:center;gap:8px;padding:8px 10px;display:flex;position:absolute;top:17px;left:17px}.ops-map-location svg{color:#83cbb7}.ops-map-location strong{font-size:11px;font-weight:500;display:block}.ops-map-location span{color:#91aab6;font-size:8px;display:block}.ops-map-title{pointer-events:none;text-shadow:0 2px 12px #04111d;max-width:300px;position:absolute;top:88px;left:22px}.ops-map-title>span{letter-spacing:2px;color:#9bb7bb;font-size:8px}.ops-map-title h2{letter-spacing:-.7px;color:#f3f6f5;margin:9px 0;font-size:25px;font-weight:500;line-height:1.2}.ops-map-expand{color:#dae9ef;background:#0d202ce8;border:1px solid #4a637299;border-radius:5px;place-items:center;width:31px;height:31px;display:grid;position:absolute;top:17px;right:17px}.ops-map-legend{color:#c2d5df;pointer-events:none;background:#0b1b25cc;border-radius:3px;gap:12px;padding:6px 8px;font-size:8px;display:flex;position:absolute;bottom:48px;left:15px}.ops-map-legend span{align-items:center;gap:4px;display:flex}.ops-map-legend i{border-radius:50%;width:5px;height:5px}.ops-map-legend .urgent{background:#f28269}.ops-map-legend .waiting{background:#d8b468}.ops-map-legend .settled{background:#80d7ba}.ops-map-disclaimer{color:#99adb9;pointer-events:none;text-shadow:0 1px 3px #000;max-width:90%;font-size:7px;position:absolute;bottom:28px;left:20px}.ops-map-loading{color:#cce2e9;background:#112a38;border-radius:4px;gap:8px;padding:8px 12px;font-size:10px;display:flex;position:absolute;bottom:90px;left:20px}.ops-map-loading>span{border:1px solid #5d9caa;border-top-color:#0000;border-radius:50%;width:12px;height:12px;animation:1s linear infinite ops-spin}.ops-map-fallback{background:#101f29;position:absolute;inset:0}.ops-map-fallback svg{object-fit:cover;width:100%;height:100%}.ops-map-fallback p{color:#aac0cd;font-size:10px;position:absolute;bottom:100px;left:20px}.ops-map-fallback>button{color:#cce5ee;background:#203c49;border:1px solid #4c7380;border-radius:4px;align-items:center;gap:7px;padding:7px 10px;font-size:10px;display:flex;position:absolute;bottom:128px;left:20px}.ops-incident{color:#cbdbe1;background:#192f3a;border-top:1px solid #3b505b}.ops-incident>button{width:100%;color:inherit;background:0 0;border:0;justify-content:space-between;align-items:center;padding:11px 15px;font-size:10px;display:flex}.ops-incident>button>span{align-items:center;gap:7px;display:flex}.ops-incident>button>span:first-child{color:#e3c78c}.ops-incident>button>span:last-child{color:#a4bcc5;font-size:8px}.ops-incident blockquote{color:#bacdd5;max-height:160px;margin:0;padding:0 15px 15px;font-size:11px;line-height:1.9;overflow:auto}.ops-activity{color:#c5d9e2;background:#102530;border-top:1px solid #304652;flex:none;padding:12px 16px 6px}.ops-activity>div{align-items:center;gap:7px;margin-bottom:8px;display:flex}.ops-activity>div strong{font-size:10px;font-weight:500}.ops-activity small{color:#7f9aa8;margin-left:auto;font-size:8px}.ops-activity>button{color:#8eaab7;text-align:left;background:0 0;border:0;border-top:1px solid #263c47;align-items:center;gap:12px;width:100%;padding:8px 0;font-size:9px;display:flex}.ops-activity>button time{font-family:var(--font-geist-mono),monospace;color:#6f8d9c;font-size:9px}.ops-activity>button span{flex-wrap:wrap;flex:1;align-items:center;gap:9px;display:flex}.ops-activity>button strong{color:#cfdee5;font-weight:500}.ops-activity>p{color:#809ba8;margin:14px 0;font-size:10px}.ops-evidence-panel{scrollbar-width:thin;scrollbar-color:#c5d2db transparent;overflow-y:auto}.ops-footer{color:#758a97;justify-content:space-between;align-items:center;gap:15px;padding:13px 20px;font-size:9px;display:flex}.ops-footer>span:first-child{align-items:center;gap:6px;display:flex}.ops-footer i{background:#a5b4bd;border-radius:50%;width:5px;height:5px}.ops-footer i.connected{background:#25947a}.ops-footer small{color:#8ea0aa;margin-left:7px;font-size:8px}.ops-footer button{color:#3c6b79;background:0 0;border:0;align-items:center;gap:6px;font-size:10px;display:flex}.ops-start-dialog{color:#203d4c;background:#f9fbfc;border:1px solid #c3d1d9;border-radius:12px;width:min(520px,100vw - 32px);padding:26px;box-shadow:0 30px 90px #07131d66}.ops-start-dialog::backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#061421b8}.ops-start-dialog>div:first-child{justify-content:space-between;align-items:center;margin-bottom:25px;display:flex}.ops-start-dialog>div:first-child button{color:#7d909b;background:0 0;border:0}.ops-start-dialog>svg{color:#bd6146}.ops-start-dialog h2{letter-spacing:-1px;margin:12px 0;font-size:30px;font-weight:550;line-height:1.2}.ops-start-dialog p{color:#647c8b;font-size:12px;line-height:1.8}.ops-start-dialog label{margin:20px 0 6px;font-size:11px;font-weight:600;display:block}.ops-start-dialog textarea{resize:vertical;color:#284454;background:#fff;border:1px solid #bfced7;border-radius:6px;width:100%;padding:12px;font-size:12px;line-height:1.8;display:block}.ops-start-dialog small{color:#7a8e98;margin:10px 0 20px;font-size:10px;line-height:1.7;display:block}.ops-start-dialog>.ops-button{width:100%}.ops-dialog-error{color:#a24530!important}@keyframes ops-spin{to{transform:rotate(360deg)}}@keyframes ops-beacon{50%{box-shadow:0 0 0 4px #388db11c}}@media (min-width:1600px){.ops-workspace{grid-template-columns:270px minmax(500px,1fr) 390px;gap:16px;min-height:700px;padding:18px 24px 0}.ops-person{padding:18px 17px}.ops-person-line strong{font-size:13px}.ops-person p{font-size:11px}.ops-command-bar{padding-block:28px}.ops-map-title h2{max-width:340px;font-size:33px}.ops-map-title{max-width:350px;top:95px}.ops-metrics>button{padding:18px 24px}.ops-workspace{height:calc(100dvh - 309px)}.ops-app:has(.ops-replay) .ops-workspace{height:calc(100dvh - 375px)}}@media (max-width:1200px){.ops-workspace{grid-template-columns:210px minmax(250px,1fr) 310px;gap:9px;padding:12px 12px 0}.ops-brand-caption,.ops-account strong{display:none}.ops-topbar{gap:15px;padding:0 18px}.ops-command-bar{padding:19px 18px}.ops-command-bar h1{font-size:23px}.ops-command-actions{gap:6px}.ops-button{padding:10px}.ops-metrics{padding:0 16px}.ops-metrics small{display:none}.ops-replay{gap:10px;padding:10px 16px}.ops-replay-controls{min-width:210px}.ops-replay li{gap:0;font-size:0}.ops-replay li>span{font-size:9px}.ops-replay ol{gap:22px}.ops-map-title{max-width:220px}.ops-map-title h2{font-size:24px}.ops-map-legend{gap:7px;font-size:7px}.ops-footer>span:nth-child(2){text-align:center;max-width:250px}}@media (max-width:980px){.ops-workspace{grid-template-columns:220px minmax(0,1fr);min-height:0;height:auto!important}.ops-queue{max-height:710px}.ops-map-panel{height:710px}.ops-evidence-panel{grid-column:1/-1;max-height:none}.ops-command-bar h1{font-size:22px}.ops-command-bar{align-items:flex-start}.ops-command-actions{flex-direction:column}.ops-account>span{font-size:7px}.ops-mode-nav button{padding:0 12px}.ops-map-title{max-width:300px}.ops-map-title h2{font-size:30px}.ops-footer{flex-wrap:wrap}.ops-evidence-panel .pw-workspace,.ops-footer>span:nth-child(2){max-width:none}.ops-replay-controls{max-width:320px}}@media (max-width:650px){.ops-topbar{flex-wrap:wrap;gap:12px;height:auto;min-height:61px;padding:13px 16px 0}.ops-brand{font-size:23px}.ops-account{margin-left:auto}.ops-agency-avatar{display:none}.ops-account>span{font-size:8px}.ops-mode-nav{order:3;width:100%;height:42px;margin:0}.ops-mode-nav button{flex:1;justify-content:center;font-size:12px}.ops-command-bar{padding:19px 16px;display:block}.ops-command-bar h1{max-width:320px;font-size:24px}.ops-command-bar p{max-width:350px;margin-top:8px;font-size:11px;line-height:1.8}.ops-command-actions{flex-flow:wrap;margin-top:18px}.ops-command-actions>button{flex:1}.ops-metrics{grid-template-columns:repeat(2,1fr);padding:0 14px}.ops-metrics>button{border-bottom:1px solid #e5ecef;gap:9px;padding:12px 10px!important}.ops-metrics>button:nth-child(2){border-right:0}.ops-metrics strong{font-size:24px}.ops-metrics>button>span{white-space:normal;font-size:9px}.ops-workspace{flex-direction:column;gap:12px;padding:10px 10px 0;display:flex}.ops-map-panel{flex:none;order:0;height:560px}.ops-map-canvas{min-height:300px}.ops-queue{order:1;max-height:430px}.ops-evidence-panel{order:2}.ops-map-title{top:85px}.ops-map-title h2{font-size:26px}.ops-map-location{top:14px;left:14px}.ops-map-legend{font-size:7px}.ops-map-disclaimer{max-width:290px;font-size:7px}.ops-replay{flex-wrap:wrap;padding:11px 15px}.ops-replay-controls{flex:1;min-width:0;max-width:none}.ops-replay ol{flex-basis:100%;order:3;justify-content:space-between;margin:5px 5px 0}.ops-replay-next{font-size:10px!important}.ops-footer{justify-content:flex-start;gap:10px;padding:14px 16px}.ops-footer>span:nth-child(2){text-align:left;font-size:8px}.ops-footer>button{margin-left:auto}.ops-footer small{display:none}.ops-error{margin-inline:12px;font-size:11px}.ops-activity>button span{flex-direction:column;align-items:flex-start;gap:3px}.ops-activity>button{font-size:10px}.ops-queue-heading h2,.ops-person-line strong{font-size:13px}.ops-person p{font-size:11px}.ops-person-status{font-size:10px}}@media (prefers-reduced-motion:reduce){.ops-app *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}@media (min-width:981px) and (max-height:850px){.ops-command-bar{padding-top:17px;padding-bottom:16px}.ops-command-bar h1{font-size:24px}.ops-metrics>button{padding-top:10px;padding-bottom:10px}.ops-workspace{height:calc(100dvh - 260px);min-height:460px}.ops-app:has(.ops-replay) .ops-workspace{height:calc(100dvh - 320px);min-height:460px}.ops-map-canvas{min-height:220px}.ops-map-title{top:76px}.ops-map-title h2{max-width:260px;font-size:23px}.ops-map-legend{bottom:39px}.ops-map-disclaimer{bottom:21px}.ops-activity{padding-top:9px}.ops-activity>button{padding:6px 0}.ops-activity>div{margin-bottom:5px}}
.ops-story{background:#e8f3ed;border-bottom:1px solid #cbded5;justify-content:space-between;align-items:center;gap:16px;padding:12px 24px;display:flex}.ops-story>div>span{color:#577f70;letter-spacing:1.2px;margin-bottom:4px;font-size:8px;display:block}.ops-story strong{color:#275644;align-items:center;gap:10px;font-size:12px;font-weight:550;display:flex}.ops-story strong>svg{color:#78a08e;flex:none}.ops-story>button{color:#25604b;white-space:nowrap;background:#f8fcfa;border:1px solid #b5cec0;border-radius:5px;align-items:center;gap:8px;padding:7px 10px;font-size:10px;display:flex}.ops-central .ops-workspace{grid-template-columns:228px minmax(300px,1fr) 390px}.ops-central:has(.ops-story) .ops-workspace{height:calc(100dvh - 407px)}.ops-central .ops-evidence-panel{flex-direction:column;display:flex}.ops-central .ops-evidence-panel>.rc-panel{flex:none;max-height:330px;overflow:auto}.ops-central .ops-evidence-panel>.pw{flex:1;min-height:400px}.ops-central .ops-evidence-panel:has(.rc-form,.rc-prepared){overflow-y:auto}.ops-central .ops-evidence-panel:has(.rc-form,.rc-prepared)>.rc-panel{max-height:none}.ops-central .ops-evidence-panel:has(.rc-form,.rc-prepared)>.pw{flex:none}@media (min-width:1550px){.ops-central .ops-workspace{grid-template-columns:260px minmax(360px,1fr) 440px}}@media (max-width:1150px){.ops-central .ops-workspace{grid-template-columns:210px minmax(260px,1fr) 340px;gap:8px;padding-inline:10px}.ops-story strong{gap:5px;font-size:10px}}@media (max-width:1000px){.ops-central .ops-workspace{grid-template-columns:220px minmax(0,1fr);height:auto!important}.ops-central .ops-evidence-panel{grid-column:1/-1;min-height:600px}.ops-central .ops-evidence-panel>.pw{min-height:600px}.ops-central .ops-evidence-panel>.rc-panel{max-height:none}}@media (max-width:600px){.ops-central .ops-workspace{grid-template-columns:minmax(0,1fr)}.ops-story{align-items:flex-start;padding:12px 16px}.ops-story strong{line-height:1.8;display:block}.ops-story strong>svg{display:none}.ops-story strong{max-width:210px}.ops-story>button{padding:5px 7px;font-size:9px}.ops-central .ops-queue{max-height:400px}.ops-central .ops-evidence-panel{grid-column:auto}.ops-central .ops-map-panel{min-height:480px}.ops-central .ops-command-bar h1{font-size:24px}}.ops-central .rc-panel{margin:10px;padding:12px 14px}.ops-central .rc-panel h3{margin:8px 0 4px;font-size:14px}.ops-central .rc-panel>p{margin:4px 0 8px;font-size:11px}.ops-central .rc-panel>small{margin-top:6px;font-size:9px}.ops-central .rc-call{padding-block:9px}.ops-central .rc-compact-start{align-items:center;gap:8px;margin-top:10px;display:flex}.ops-central .rc-compact-start>div{flex:1;min-width:0}.ops-central .rc-compact-start strong{font-size:12px;font-weight:550}.ops-central .rc-compact-start small{margin-top:3px;font-size:8px}.ops-central .rc-compact-start .rc-call{gap:5px;width:auto;margin:0;padding:8px;font-size:9px}.ops-central .rc-compact-start .rc-call svg{width:12px}.ops-central .rc-compact-start strong,.ops-central .rc-compact-start small{display:block}.ops-central .rc-compact-start small{color:#a6c2b4;line-height:1.4}